Why are projects missing on another device?
Confirm that both devices use the same account and compare the User ID in the account center. Refresh the project library and wait for cloud synchronization. Different User IDs mean different accounts; contact Support if you need help identifying them.
What if generation is interrupted?
Keep the current project and use Resume when a safe recovery point is available; do not send the same change again. If Resume is not available, first confirm that existing pages and versions remain intact, then submit one clear new instruction. If the problem persists, record the time, project name and User ID for Support.
How do I preview on a phone?
Choose Preview at the top of the editor to open the bottom preview panel. Drag down to close it, and select the phone width in the preview controls to check narrow-screen layout.
Who can see a published project?
During a Free trial or active paid entitlement, anyone with a public project link may be able to open it. Public access pauses at expiry while the workspace project remains available. Internal access requires sign-in and authorization. Confirm access before publishing, and publish again when the project has a newer version.